“But Jesus called His disciples to Him and said, ‘You know that the rulers of the Gentiles lord it over them, and their great ones are tyrants over them. It will not be so among you; but whoever wishes to be great among you must be your servant, and whoever wishes to be first among you must be your slave; just as the Son of Man came not to be served but to serve, and to give His life a ransom for many.’” (Matthew 20:25-28 NRSV)
One of the most meaningful and dramatic episodes in the life of Christ came on the eve of His death, in what was to be His last formal meeting with the disciples (John 13). Jesus girded Himself with a towel, took a basin, knelt, and washed the disciples' feet. If ever we who administer need a model for leadership, there it is with Jesus at the disciples' feet. Power is subordinated to service; authority cloaked by humility. The managerial tools are not ROIs (return on investment), MBOs (management by objective), LISs (labor information statistics), or PFRs (project feasibility reports) but a towel and basin -- instruments of service.
-- Lawrence E. Holst in “Hospital Ministry”
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